Shipping policy
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-2 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. THE FOCUS NATURAL is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-2 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91 9500083553 or focusnaturaloil@gmail.com
Refund policy
Damaged Product
If you receive a damaged product, please follow these steps for a refund or replacement:
Report the incident within 7 days from the delivery date by sending an email to focusnaturaloil@gmail.com or via WhatsApp at -95000 83553. Your email should include:
Order Number
Image of the outer package
Clear image of the damaged product
If your order contains multiple items, only the affected item will be eligible for a refund/replacement.
Once we receive and inspect your return, we will notify you of its status within 24 to 48 hours. If approved, your refund will be automatically processed to your original payment method. Please allow 5-7 days for the refund amount to reflect in your account.
Missing Products/Wrong Products
If you receive missing or wrong products, please follow these steps:
Report the incident within 7 days from the delivery date by sending an email to focusnaturaloil@gmail.com or via WhatsApp at -9500083553. Your email should include:
Order Number
Image of the outer package
Image of the opened box with all the products received
Unboxing video or opening video of the package
We will promptly re-ship the missing item. In the case of a wrong item delivered, we will arrange for pick-up from your address, and the correct product will be delivered to you within 3-5 days after the return pick-up is completed.
The escalation will be resolved within 24 to 48 hours.
Note: If, by mistake, you placed an order for the wrong product and wish to exchange it for the correct one, please note that the pickup and delivery charges will be extra.
Quality Issues
If you encounter quality issues (improperly sealed/expired products), please follow these steps:
Report the incident within 7 days from the delivery date by sending an email to focusnaturaloil@gmail.com or via WhatsApp at -9500083553. In the email, include:
Order Number
Date of packaging/ date of manufacture
Clear images or video of the product showing the issue
Once we receive your request, we will notify you of its status within 24 to 48 hours.
To be eligible for an exchange or return, the item must meet the following criteria:
It must be in the same condition as when received.
It must be unused.
It must be in its original packaging.
